Frequently asked questions
Are the seasonings gluten-free too?
We use gluten-free ingredients throughout our dishes, including the seasonings.
If you have a food allergy or need to avoid gluten, please contact us before booking to discuss ingredients and preparation.
Do you cater for vegan or vegetarian guests?
We do not offer vegan or vegetarian options.
How far ahead should I book a course meal?
Please reserve course meals at least two days in advance.
Please also contact us in advance to discuss the menu or change reservation details.
Visiting or booking a table?
Please contact the restaurant directly with questions about your visit or reservation.
Using Gmail or another free email service?
Email settings can prevent our replies from reaching you.
Please allow messages from our domain, @ikkaku10.com.
If you have not received a reply after three days, please check your email settings and contact us again.
Please read and agree to the privacy policy below before submitting this form.
By selecting “Send enquiry”, you agree to the handling of personal information described below.
Privacy policy: handling of personal information
Purpose of use
We, including the restaurant and its operating company (referred to below as “the Company”), collect and appropriately use personal information to contact people who make enquiries and to send them notices.
Management policy
The Company takes due care to protect individual privacy when handling the personal information you provide. We handle it appropriately with the care of a prudent manager, in keeping with the intent of Japan's Act on the Protection of Personal Information and the guidelines of the relevant government authorities. We work to prevent unauthorised access, misuse and similar incidents.
Disclosure to third parties
The Company does not provide personal information to third parties without the individual's consent. However, we may do so without consent in the following circumstances:
• When required by laws or regulations.
• When necessary to protect a person's life, physical safety or property, and obtaining the individual's consent is difficult.
• When particularly necessary to improve public health or promote the healthy development of children, and obtaining the individual's consent is difficult.
• When cooperation is necessary for a national government body, local authority or a party entrusted by either to perform duties prescribed by law, and obtaining the individual's consent could hinder the performance of those duties.
Outsourcing
To operate efficiently, the Company may outsource some or all of its operations and provide personal information to contractors to the extent necessary. In such cases, we enter into agreements with the contractors concerning the handling of personal information and appropriately supervise them to help protect that information.
Requests for disclosure, correction or suspension of use
If an individual requests disclosure or correction of their own information, or suspension of its use, the Company responds without delay within a reasonable period. A fee may be charged for disclosure. We explain the details when a request is made.
Enquiries about personal information
Please contact us using the telephone number or enquiry form on the Company's website.
